Terms & Conditions

User Terms and Conditions for Cab and Auto Service

Welcome to IDHO as company referred to “Lohit solutions “located at NO:9/10A, Park Avenue, First Street, Near VKL Nagar, Thudiyalur, Coimbatore, Tamil Nadu, 641034, your trusted partner in convenient transportation solutions. Before utilizing our cab and auto service, please carefully read and understand the following terms and conditions. By accessing or using our service, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please refrain from using our service.

 

  1. Service Description

Our cab and auto, bike (Delivery) service provide convenient and reliable transportation options for users. Whether you need a ride for your daily commute, running errands, or exploring the city, our fleet of vehicles is at your service. We aim to offer safe, comfortable, and efficient transportation solutions tailored to your needs.

 

  1. User Eligibility

To use our service, you must meet certain eligibility criteria, including but not limited to:

  • Being of legal age in your jurisdiction.
  • Possessing a valid payment method accepted by our service.
  • Complying with all local transportation laws and regulations.
  • Providing accurate and up-to-date information during the registration process.
  • By using our service, you represent and warrant that you meet these eligibility requirements.

 

  1. User Authentication and Verification
  • Account Security: Users are responsible for maintaining the security of their account credentials and should not share their login information with others.
  • Verification Methods: We may employ various methods of user authentication and verification, such as two-factor authentication or biometric identification, to enhance account security.

 

  1. Booking and Payments
  • Booking Process: Users can book a ride through our mobile application or website by providing details such as pickup location, destination, and preferred vehicle type. Once the booking is confirmed, users will receive information about the assigned driver and estimated time of arrival.

 

  • Payment Methods: We accept various payment methods, including credit/debit cards, digital wallets, and cash payments, where applicable. Users are responsible for ensuring that their chosen payment method is valid and has sufficient funds to cover the fare.

 

 

  • Fare Calculation: Fares are calculated based on factors such as distance traveled, time taken, and applicable surcharges. Users will be provided with an estimate of the fare before confirming their booking. Actual fares may vary based on traffic conditions and other factors.

 

  • Cancellation Policy: Users may cancel their booking subject to our cancellation policy, which may include cancellation fees or penalties. Details of our cancellation policy are available on our website or mobile application.

 

  1. User Conduct
  • Respectful Behavior: Users are expected to treat drivers, fellow passengers, and our staff with respect and courtesy at all times. Any form of harassment, discrimination, or violence will not be tolerated.
  • Compliance with Laws: Users must comply with all applicable laws, regulations, and ordinances during the ride. This includes wearing seat belts where required, refraining from smoking or consuming alcohol in the vehicle, and respecting traffic rules.
  • Prohibited Activities: Users are prohibited from engaging in any illegal or disruptive activities during the ride, including but not limited to vandalism, theft, or carrying prohibited items.

 

  1. User Responsibilities
  2. a. Accurate Information: Users are responsible for providing accurate and up-to-date information when booking a ride, including the pickup location, destination, and any special instructions or requests. Providing false or misleading information may result in delays or complications during the ride.
  3. b. Safety Precautions: Users should exercise caution and ensure their own safety during the ride. This includes wearing seat belts where available, refraining from distracting the driver, and reporting any unsafe driving behavior to the service provider.

 

  1. User Disputes
  2. Dispute Resolution: In case of disputes between users and drivers, users can contact customer support for assistance in resolving the issue.
  3. Fair Resolution: We aim to resolve disputes fairly and impartially, taking into account all available evidence and circumstances.

 

  1. User Account Security
  2. Account Protection: Users are responsible for maintaining the security of their account credentials, including passwords and login information. Users should not share their account credentials with third parties or use weak or easily guessable passwords.
  3. Unauthorized Access: Users should notify us immediately if they suspect unauthorized access to their account or if they become aware of any suspicious activity. We will take prompt action to secure the account and investigate the incident as necessary.

 

  1. Personal Conduct in Vehicles
  2. Maintaining Cleanliness: Users are expected to maintain cleanliness and hygiene standards during their ride. This includes refraining from littering, spitting, or causing any damage to the vehicle. Users should dispose of any waste properly upon exiting the vehicle.
  3. Respect for Property: Users should treat the vehicle with respect and refrain from causing any damage to the interior or exterior of the vehicle. Any damage caused by the user during the ride may result in additional charges to cover repair or cleaning expenses.
  4. Vehicle Sharing and Pooling

 

  1. Shared Rides: Users may have the option to share their ride with other passengers traveling in the same direction, a practice commonly known as ride-sharing or pooling. Shared rides may offer cost savings and environmental benefits by reducing the number of vehicles on the road.
  2. Consent for Sharing: Users who opt for shared rides consent to sharing the vehicle with other passengers, subject to capacity limits and other conditions set by the service provider. Users should be prepared to accommodate other passengers and respect their privacy and personal space during the ride.

 

  1. Destination Restrictions
  1. Authorized Destinations: Users are responsible for ensuring that their destination is within the service area and complies with local laws and regulations. The service provider reserves the right to refuse service to destinations that are deemed unsafe or inaccessible.
  2. Illegal Destinations: Users are prohibited from requesting rides to destinations that are illegal or prohibited by law, such as locations involved in criminal activities or unauthorized access areas.

 

  1. User Age Restrictions
  2. Minimum Age Requirement: Users must meet the minimum age requirement specified by local laws and regulations to use the service independently. Users under the minimum age may require parental consent or supervision to use the service.
  3. Responsibility of Guardians: Parents or guardians are responsible for supervising minors using the service and ensuring their safety and compliance with these terms and conditions.

 

13.Advanced Booking Options

  1. Scheduled Rides: Users may have the option to schedule rides in advance for future dates and times, providing convenience and peace of mind for planning transportation needs ahead of time.
  2. Cancellation Policy for Scheduled Rides: Users should be aware of the cancellation policy for scheduled rides, which may differ from on-demand rides and could result in cancellation fees if the ride is canceled within a certain timeframe.

 

  1. Service Interruptions Compensation
  2. Compensation Policies: In the event of service interruptions or unexpected delays beyond the service provider’s control, users may be eligible for compensation or credits towards future rides as a gesture of goodwill.
  3. Communication of Service Disruptions: The service provider will make reasonable efforts to communicate service disruptions to users in advance and provide updates on the status of affected rides, minimizing inconvenience and uncertainty.

 

  1. Special Assistance Requirements
  2. Special Assistance Requests: Users with specific assistance requirements, such as visual or hearing impairments, language barriers, or medical conditions, should communicate their needs to the service provider in advance to facilitate appropriate accommodations.
  3. Driver Training for Special Assistance: Drivers may receive specialized training to assist users with special needs or disabilities, ensuring a positive and inclusive ride experience for all passengers.

 

  1. User Verification Checks
  2. Identity Verification: The service provider may conduct identity verification checks for users, particularly for new accounts or high-risk transactions, to prevent fraud, ensure compliance with age restrictions, and maintain the integrity of the service.
  3. Verification Methods: Users may be required to provide additional information or documentation, such as government-issued identification or proof of address, to verify their identity and access certain features or services within the app.

 

  1. User Responsibility for Belongings

 

  1. Property Protection: Users are responsible for their personal belongings and property during rides and should ensure that they secure and safeguard their belongings to prevent loss, damage, or theft.
  2. Lost and Found Procedures: In case of lost items, users should promptly contact customer support to report the lost item and provide relevant details for assistance in locating and recovering the lost item from the driver or service provider.

 

  1. Enhanced Driver Training

 

  1. Safety Training: Drivers undergo comprehensive safety training programs to ensure they are equipped with the necessary skills and knowledge to operate the vehicle safely and handle various on-road situations effectively.
  2. Customer Service Skills: In addition to safety training, drivers receive training in customer service and communication skills to provide a positive and professional experience for passengers.

 

  1. Data Transparency

 

  1. Data Usage Disclosure: The service provider transparently communicates to users the purposes for which their data is collected, processed, and used, as well as any third parties with whom data may be shared, in accordance with the privacy policy.
  2. Data Access Requests: Users have the right to request access to their personal data collected by the service provider and to receive information about how their data is being used, shared, and stored.

 

  1. Customer Support Accessibility

 

  1. 24/7 Support: Customer support services are available 24 hours a day, 7 days a week, to assist users with any questions, concerns, or issues they may encounter before, during, or after their ride.
  2. Multiple Channels: Users can contact customer support through various channels, including phone, email, in-app messaging, or live chat, for added convenience and accessibility.

 

  1. Liability and Indemnity

 

  1. Responsibility: While we strive to provide safe and reliable transportation services, users acknowledge that they use our service at their own risk. We are not liable for any accidents, injuries, damages, or losses incurred during the ride, except where prohibited by law.
  2. Insurance Coverage: Our vehicles are covered by insurance policies that comply with local regulations. However, users are advised to review their own insurance coverage for additional protection.
  3. Indemnification: Users agree to indemnify and hold us harmless from any claims, damages, liabilities, or expenses arising out of their use of our service, including but not limited to any violations of these terms and conditions.

 

  1. Driver Conduct
  2. Professionalism: Our drivers are expected to conduct themselves in a professional manner at all times and adhere to our code of conduct. This includes being punctual, courteous, and respectful towards passengers, as well as following all traffic laws and regulations.
  3. Vehicle Maintenance: Drivers are responsible for maintaining their vehicles in a safe and roadworthy condition. Any issues or concerns regarding the vehicle’s condition should be reported to the service provider immediately for resolution.
  4. Background Checks: We conduct thorough background checks on all our drivers to ensure they meet our standards for safety and reliability. However, users should exercise caution and report any concerns about driver behavior or qualifications to the service provider.
  5. Driver Identification and Verification
  6. Driver Identity Verification: Users should verify the identity of the assigned driver before entering the vehicle. This can be done by checking the driver’s name, photo, and vehicle details displayed in the app and confirming that they match the information provided at the time of booking.
  7. Verification Code: Some apps may use a verification code or PIN system to further confirm the driver’s identity. Users should ensure that the driver provides the correct verification code before proceeding with the ride.

 

  1. Driver Performance
  2. Driver Rating System: Users can rate their drivers based on their performance and overall experience. This helps maintain service quality and accountability among drivers.
  3. Driver Behavior: Drivers are expected to adhere to traffic laws, maintain professionalism, and ensure passenger safety at all times.

 

  1. Lost and Found
  2. Lost Items: Users are responsible for their personal belongings during the ride and should ensure that they have all their belongings before leaving the vehicle. In the event of lost items, users should contact customer support as soon as possible to inquire about retrieval procedures.
  3. Item Retrieval: We will make every effort to locate and return lost items to their rightful owners. However, we cannot guarantee the recovery of lost items and are not liable for any damages or losses resulting from lost or misplaced belongings.

 

 

 

 

  1. Emergency Response Procedures
  2. Emergency Assistance: In case of emergencies such as accidents or medical emergencies, users should contact emergency services immediately and notify the driver or service provider for assistance.
  3. Emergency Contact Information: Users should have access to emergency contact information for the service provider’s customer support team, local authorities, and medical services.

 

  1. Marketing Communications
  2. Opt-in Consent: Users may receive marketing communications, promotions, or newsletters from the service provider if they opt-in to receive such communications during account registration or through preference settings.
  3. Opt-out Options: Users have the option to unsubscribe from marketing communications at any time by adjusting their notification preferences in the app settings or by following the unsubscribe instructions provided in the communication.

 

  1. Ride Cancellation Policy
  2. Cancellation Fees: Users may be subject to cancellation fees if they cancel their ride after a certain time period or multiple cancellations within a short timeframe. The cancellation policy will be communicated to users before confirming their booking.
  3. Driver Cancellations: In the event of a driver cancellation, users will be notified promptly, and alternative arrangements may be made, such as reassigning another available driver or providing compensation for the inconvenience.

 

  1. Service Updates and Notifications
  2. Notification of Changes: Users will be notified of any updates or changes to the service, including new features, policy revisions, or service disruptions.
  3. Communication Channels: Updates may be communicated through in-app notifications, email, or SMS, depending on user preferences and contact information provided.

 

  1. Promotions and Discounts

 

  1. Promotional Offers: From time to time, we may offer promotional discounts, coupons, or other special offers to users of our service. These promotions may be subject to additional terms and conditions, including expiration dates and usage restrictions.
  2. Redemption: Users can redeem promotional offers through our mobile application or website by entering the applicable promo code or selecting the promotion during the booking process. Promotional discounts will be applied to the fare total before payment.
  3. Limitations: Promotional offers may have limitations on their use, such as being applicable only to certain rides or for a limited time period. Users should review the terms and conditions of each promotion before attempting to redeem it.

 

  1. Prohibited Activities

 

  1. Illegal Behavior: Users are prohibited from engaging in any illegal activities or using the service for unlawful purposes, including but not limited to drug trafficking, human trafficking, or vandalism.
  2. Misuse of Service: Users should not misuse the service for purposes other than transportation, such as harassment, solicitation, or spamming.

 

  1. Loyalty Programs

 

  1. Reward Points: We may offer loyalty programs or reward schemes to incentivize repeat usage of our service. Users may earn reward points for each completed ride, which can be redeemed for discounts, upgrades, or other benefits.
  2. Accrual and Redemption: Users can track their reward points balance and redeem them for rewards through our mobile application or website. The terms and conditions of our loyalty program will govern the accrual and redemption of reward points.

 

 

USER FEEDBACK AND RATINGS:

  1. Feedback Mechanism: We value user feedback and encourage users to provide honest ratings and reviews of their experience with our service. Feedback helps us improve our service quality and maintain high standards of customer satisfaction.
  2. Rating System: Users can rate their driver and overall experience on a scale of one to five stars through our mobile application or website. Drivers with consistently high ratings may receive incentives or recognition for their excellent service.
  3. Review Guidelines: Users should provide constructive feedback based on their actual experience with our service. Reviews containing offensive language, personal attacks, or false information may be removed or disregarded by the service provider.

 

USER FEEDBACK RESOLUTION

  1. Feedback Handling Process: We value user feedback and take all complaints and concerns seriously. Users who wish to provide feedback or report issues with their ride experience can do so through the app or by contacting customer support.
  2. Resolution Timeframe: We strive to address user feedback and complaints in a timely manner, typically within [insert timeframe, e.g., 24-48 hours]. Our customer support team will investigate the issue thoroughly and provide a resolution or explanation to the user’s satisfaction.

 

PRIVACY POLICY:

 

  1. Data Collection: We collect and process user data in accordance with our privacy policy, which outlines the types of information we collect, how we use it, and the measures we take to protect user privacy and data security.
  2. Third-Party Services: We may use third-party services and technologies to facilitate our service, subject to their respective privacy policies and terms of use.
  3. Marketing Communications: By using our service, users consent to receive marketing communications from us unless they opt out through the provided channels.

 

 

INTELLECTUAL PROPERTY RIGHTS:

 

  1. Ownership: All trademarks, logos, and intellectual property associated with our service are the property of “IDHO” or our licensors. Users are prohibited from using or reproducing our intellectual property without prior written consent.
  2. License: We grant users a limited, non-exclusive, revocable license to access and use our service for personal and non-commercial purposes only. This license does not include any right to modify, adapt, or sublicense our service.

 

TERMINATION OF SERVICE:

  1. Termination by User: Users may terminate their use of our service at any time by uninstalling our mobile application or closing their account on our website.
  2. Termination by Service Provider: We reserve the right to terminate or suspend a user’s access to our service at our discretion, including but not limited to violations of these terms and conditions or misuse of our service.

 

JURISDICTION AND GOVERNING LAW:

 

These terms and conditions shall be governed by and construed in accordance with the laws of Coimbatore, Tamil Nadu, India. without regard to its conflict of laws principles. Any disputes arising out of or relating to these terms shall be resolved exclusively by the courts of Coimbatore, Tamil Nadu, India.

 

 

Thank you for choosing “IDHO” for your transportation needs. By using our cab and auto service, you agree to abide by these terms and conditions. If you have any questions or concerns about these terms, please contact us for assistance.

 

 

 

CONTACT INFORMATION:

 

Customer Support: For any questions, concerns, or feedback regarding these terms and conditions or our service, please contact our customer support team at info@idho.in.